WHAT IS COSTUME / FASHION JEWELLERY?

Costume / Fashion Jewellery is simply an imitation of “real jewellery”. That being said, it requires extra care to keep your favourite pieces looking good. It is important to remember that even though fashion jewellery resembles real gold or silver jewellery, it can tarnish or fade if treated improperly. Never expect costume jewellery to last forever, inevitably you will have to say goodbye to the styles you love the very most.

STORAGE

Costume jewellery doesn’t like air, dust or sun! There are tons of cute options out there to “bag up” your jewellery. You can find storage solutions that hang in your closet with bunches of clear zipper compartments, this is ideal and makes it quick to find the piece you’re looking for.

Some of us have way too much jewellery, so the closet option is not going to work. Another idea is to use snack size ziploc bags. This prevents necklaces from getting tangled and earrings from losing their partner. Use bigger bags for bold necklaces and big bangles. Buy some cheap stackable hat boxes and toss the ziploc bags in. Decorative and functional at the same time.

Keeping your jewellery stored carefully will prevent tarnishing and damage drastically.

WEAR WITH CARE!

Plating on fashion jewellery can tarnish if worn improperly. If at all possible, do not wear the same piece day in day out. Try to rotate through your favourites to avoid constant contact with your skin.

When in doubt, take it off! Exposure to water, dirt, chemicals, soaps, hairspray, perfumes, lotions and sweat can harm the plating on costume jewellery.

CLEANING JEWELLERY

We do not recommend cleaning costume jewellery as it may hurt more that it helps. If you must take the chance, make sure the process is gentle, chemical free and non abrasive.

WHAT IS YOUR JEWELLERY MADE OF?

Our jewellery is crafted using high-quality materials to ensure durability and longevity. The specific materials used can vary by product and collection but generally include:

Metal Alloys: Many of our pieces are made from metal alloys that are nickel and lead-free to minimize the risk of skin irritation. We ensure that our products are hypoallergenic and suitable for sensitive skin.

Semi-Precious Stones: We use a range of semi-precious stones like cubic zirconia, turquoise, and garnet to accent our pieces.

Gold/Silver Plating: Many of our designs are plated with a layer of gold or silver for added luster.

HOW DO I CARE FOR MY JOY JEWELLERY?

To maintain the shine and luster of your jewellery, avoid contact with perfumes, lotions, and water. Store your jewellery in the provided plastic pouch or a plastic jewellery box when not in use.

IS YOUR JEWELLERY NICKLE- FREE?

Yes, all our jewellery pieces are nickel-free and are crafted keeping in mind the highest standards of quality.

DO YOU OFFER CUSTOM JEWELLERY DESIGNS?

No, we don’t offer custom designs.

HOW DO I PLACE AN ORDER?

You can place an order by selecting your desired item, adding it to the cart, and proceeding to checkout where you can pay using various methods like Credit/Debit card, Net Banking etc.

IS SHOPPING ON YOUR WEBSITE SECURE?

Most definitely! With KIS, ordering online is safe! We use the latest security technology, which includes data encryption (SSL), server authentication, and message integrity – we keep your credit card information under lock and key.

IS IT SAFE TO USE MY DEBIT/CREDIT CARD ON THIS WEBSITE?

Yes, all transactions are secure and encrypted. We do not store your payment information.

ARE THE COLORS OF THE JEWELLERY TRUE TO WHAT’S SHOWN ON THE WEBSITE?

We strive for accuracy, but colors may vary slightly due to monitor settings and lighting conditions.

HOW LONG DOES DELIVERY TAKE?

Standard delivery takes 5-7 business days, while express delivery options are available for quicker shipments. Please visit our Shipping & Delivery Section for more details.

DO YOU OFFER INTERNATIONAL SHIPPING?

Currently, we are only able to ship to select countries. Please visit our Shipping & Delivery Section for more details.

WHAT IS YOUR RETURN & EXCHANGE POLICY?

We offer a 3-day return and exchange policy. If you’re not satisfied with your purchase, please contact our customer service for assistance.

HOW CAN I TRACK MY ORDER?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website.

CAN I GIFT WRAP MY ORDER?

Absolutely! We offer a gift-wrapping service at a nominal charge. You can select this option at checkout.

HOW CAN I CONTACT JOY’S CUSTOMER CARE SERVICE?

For any queries or assistance, you can reach out to us at joy@jewelurestore.com