Returns & Exchange

All JOY products are handcrafted by expert karigars and undergo rigorous quality checks before being dispatched. As each product is unique ~ it may vary slightly from the pictures.

Returns and Exchanges will only be accepted if:

• Order was damaged in transit.
• Order was Incorrect.

If the above exists then you may return the order exactly as you received it, unworn, with original packaging.

Once we receive the product back, we will perform a quality check, and if it passes the said check we will replace the same product with a new one

If you wish to make a return you need to notify us within 3 days of receipt of order. You can go on the EMAIL ID and submit your return/exchange request.

Once we receive the request, it is the discretion of our QC Team whether the product is approved for return.

Once the product is approved for return, we will arrange for a pick-up.

Once we receive the damaged/incorrect product, we will dispatch the fresh/correct product.

*We are not responsible for any damaged packages or packages lost in transit. We are not liable for any returns that we were not notified of.

• Package lost in shipment
• Package refused by recipient
• Products that have been returned in a used or damaged condition
• Products returned due to size issues (Please check the size guides carefully before making a purchase)
• Incorrect delivery address.
• If the jewellery is not faulty or damaged in any way.
• Minor variations in color & design of the jewellery
• After more than 3 failed delivery attempts by our courier agent.

All products sold by JOY are guaranteed authentic.